Behind the Smile: Uncovering Embezzlement and Protecting What Matters 

Friday, August 1, 2025

Presented by: Susan Gunn

Date | Time: Friday, August 1, 2025 | Check in: 8:30 AM, Presentation: 9:00 AM - 12:00 PM CST
(Credit Hours: 550 Practice Management and Human Relations – 3 hours)

This course is intended for doctors only.

Description 

It’s a heart-wrenching moment when a doctor discovers that someone they trusted has been stealing from their practice. For many, it’s a long-time employee—the very person they relied on. It’s a betrayal that cuts deep. And, for Susan, it’s a call she answers all too often. 

Over the course of a 30-year practice, statistics show that at least one employee will likely become an embezzler. With years of experience on the front lines of gathering evidence, Susan has countless stories that highlight just how often and easily embezzlement can happen. And, as you’ll see, she’s also an incredible storyteller who will not only illustrate the realities of embezzlement but show you how to protect your practice. 

Designed specifically for dental professionals, this course provides practical, easy-to-implement oversight strategies that will help safeguard your practice from internal theft. Throughout this session, you’ll gain actionable insights into protecting your finances, your reputation, and your peace of mind. 

Objectives

Upon completion of this presentation, you will be able to:

• The Mind of an Embezzler: Gain insight into the psychology and rationalizations behind embezzlement.
• The Actions of an Embezzler: Learn the step-by-step process of how employees steal and cover their tracks.
• The Behavior of an Embezzler: Understand the warning signs and subtle behaviors of someone committing fraud.
• The Effects of Embezzlement: Discover the devastating impact on your practice and team, and how to avoid these consequences. 
• How to Protect Against an Embezzler: Develop practical, customized strategies for reducing risk and creating stronger oversight within your practice.

Come prepared to rethink your trust and leave with practical steps to protect your practice from the devastating effects of embezzlement.

Speaker - Susan Gunn

Susan Gunn is a Certified Fraud Examiner and Certified QuickBooks ProAdvisor. She is a nationally recognized motivational speaker for the nation’s top dental meetings and the author of 48 books. With 30 years in healthcare financial organization consulting, she has earned her title as Healthcare’s Financial Organization Expert. Susan has coached thousands of healthcare practices on how to get financially organized with both the practice software (accounts receivable), mastering their Accounts Payable software (QuickBooks et al), and have improved their business’s systems protection against employee theft. In 2020, when the world was turned upside down, she launched the Money In, Money Out podcast to help practices navigate uncertainty. It quickly grew to a resource she is incredibly proud of, filled with practical advice, tough love, and some amazing guests, but podcasting involves time consuming research. The episodes are still available; however, she has not recorded in several years.

Susan contributed to the ADA Practical Guide to Expert Business Strategies, serve as an ADA Financial Matter Expert and Consultant and was recognized as a Leader in Consulting by Dentistry Today since 2005. She served as Treasurer for the Academy of Dental Management Consultants and received the Charles Kidd Spirit Award for leadership and service.

Today, Susan helps clients investigate embezzlement with discretion, compassion, and the full force of her expertise. She walks beside them every step of the way—from suspicion to investigation, prosecution, and beyond.

Registration Fee:  $185

Location:   The Briar Club, 2306 Timmons Lane, Houston, TX 77027

CE Credit Hours:  
550 Practice Management and Human Relations – 3 hours

T​his course is intended for doctors only.